GDPR Policy

Cikamo Shop GDPR & Privacy Policy

At Cikamo Shop, we respect your privacy and are committed to protecting your personal information. This GDPR Policy explains how we collect, use, store, and protect your personal data when you use our platform, purchase products, interact with sellers, or access our services.

1. Introduction

Cikamo Shop is an online marketplace that connects buyers and sellers. We understand the importance of keeping your personal information secure and ensuring transparency about how your data is handled. This policy is designed to comply with the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

When you use Cikamo Shop, we may collect the following types of information:

• Account Information: Name, username, email address, phone number, password, and profile details.
• Transaction Information: Order details, payment information, purchase history, and delivery information.
• Seller Information: Business details, product listings, store information, and verification details.
• Communication Data: Messages, customer support requests, reviews, and feedback.
• Technical Information: IP address, browser type, device information, cookies, and usage activity.

3. How We Use Your Information

We use your personal information to provide, improve, and secure our services. This includes:

• Creating and managing your Cikamo Shop account.
• Processing orders and facilitating transactions.
• Connecting buyers with sellers.
• Providing customer support.
• Sending important service notifications and updates.
• Improving our marketplace experience and platform security.
• Preventing fraud, abuse, and unauthorized activities.

4. Legal Basis for Processing Personal Data

We process your personal information based on the following legal grounds:

• Contractual necessity: Processing information required to provide our marketplace services.
• Consent: When you provide permission for specific uses of your data.
• Legal obligations: When we are required to comply with applicable laws.
• Legitimate interests: To improve our services, prevent fraud, and maintain platform security.

5. Cookies and Tracking Technologies

Cikamo Shop uses cookies and similar technologies to improve your experience. Cookies help us remember your preferences, understand how users interact with our platform, maintain security, and provide a smoother browsing experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the platform.

6. Sharing Your Information

We do not sell your personal information. We may share limited information only when necessary to provide our services, including:

• Sellers and buyers when required to complete a transaction.
• Payment providers for processing payments securely.
• Delivery partners for order fulfillment.
• Service providers who help us operate our platform.
• Authorities when required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we work hard to protect your data, no online platform can guarantee complete security. Users are also responsible for keeping their account credentials confidential.

8. Your GDPR Rights

Depending on your location and applicable laws, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate information.
• Right to Deletion: Request removal of your personal information where applicable.
• Right to Restrict Processing: Request limits on how we process your data.
• Right to Data Portability: Request your data in a commonly used format.
• Right to Object: Object to certain types of data processing.

9. Account Deletion

You may request deletion of your Cikamo Shop account and associated personal data. Some information may be retained where required by law, security requirements, dispute resolution, or legitimate business purposes.

10. Data Retention

We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform security.

11. Children's Privacy

Cikamo Shop is not intended for users below the minimum age required by applicable laws. We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Services

Our platform may contain links or integrations with third-party services such as payment providers, delivery services, or external websites. These third parties have their own privacy policies, and we encourage users to review them.

13. Changes to This GDPR Policy

We may update this GDPR Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any significant changes will be communicated through appropriate channels.

14. Contact Us

If you have questions, concerns, or requests regarding your personal data or this GDPR Policy, please contact Cikamo Shop support through the contact information available on our platform.

Effective Date: July 29, 2026