Privacy policy

Cikamo Shop Privacy Policy

At Cikamo Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, and related services. By accessing or using Cikamo Shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you use our platform, including:

• Personal Information: Name, email address, phone number, username, profile information, and billing or shipping details.
• Account Information: Login credentials, account preferences, and verification information.
• Transaction Information: Orders, purchases, payment references, refunds, and delivery information.
• Seller Information: Store details, product listings, payout information, and business verification details.
• Technical Information: IP address, browser type, operating system, device information, cookies, and usage analytics.
• Communications: Customer support requests, reviews, messages, and feedback submitted through the platform.

2. How We Use Your Information

We use your information to operate and improve Cikamo Shop, including to:

• Create and manage your account.
• Process purchases, sales, and payments.
• Deliver products and services.
• Verify user identity and prevent fraud.
• Respond to customer support requests.
• Improve our website, products, and user experience.
• Send important account notifications and service updates.
• Comply with legal and regulatory obligations.

3. Cookies and Similar Technologies

Cikamo Shop uses cookies and similar technologies to remember your preferences, maintain secure sessions, improve website performance, analyze visitor activity, and personalize your experience.

You may disable cookies through your browser settings; however, some features of the platform may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information. We may share your information only when necessary, including with:

• Payment processors for secure payment processing.
• Shipping and logistics providers.
• Trusted service providers who help operate our platform.
• Government authorities when required by applicable law.
• Other users where necessary to complete marketplace transactions.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although we work to protect your information, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform security.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your account or personal data.
• Object to certain types of data processing.
• Request a copy of your personal information where applicable.

Requests may be subject to legal or security requirements.

8. Children's Privacy

Cikamo Shop is not intended for children below the minimum age required under applicable laws. We do not knowingly collect personal information from children without appropriate authorization.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites. We encourage users to review their respective privacy policies before providing personal information.

10. International Data Transfers

Depending on where you access Cikamo Shop, your information may be processed or stored in countries outside your own. We take reasonable measures to ensure that such transfers comply with applicable data protection laws.

11. Marketing Communications

We may send promotional emails, newsletters, or special offers if you have chosen to receive them. You may unsubscribe from marketing communications at any time by following the instructions included in those messages or through your account settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. The updated version becomes effective once published on Cikamo Shop.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact the Cikamo Shop support team using the contact information provided on our platform.

Effective Date: July 29, 2026